What are the most important processes your business or organization does? Most people think in terms of their organization rather than their processes. Even the largest organizations can narrow down their list of critical business processes to just a handful. Keeping in mind that an organization is built to support a process and not the other way around, we work to help you first identify and understand your critical business processes, and then work to optimize them through streamlining or re-engineering. Our philosophy is to focus on 20 percent of your critical processes that generates 80 percent of the revenues/outputs. This gives the direction to the organization to focus on these processes in terms of investment and resource planning.