Monitoring employee satisfaction levels and retention of a quality workforce. Monitoring employee satisfaction levels is essential for the acquisition and retention of a quality workforce. Tracking the attitudes and opinions of employees can identify problems areas and solutions related to management and leadership, corporate policy, recruitment, benefits, diversity, training, and professional development. A comprehensive employee satisfaction study can be the key to a more motivated and loyal workforce. Studies have shown that there is a correlation between employee satisfaction and customer satisfaction. Satisfied employees remain with an organization longer. By doing so, employees increase their job knowledge and their ability to service customers and clients.
Al Jadarah’s “Make Your Mark” program brings out the employees concerns and presents them to management for effective implementation of the policies and procedure at the grass root level to satisfy their employees. Make Your Mark program is structured into three phases: design, administration and analysis.